Update,
After numerous e-mails to, and a scant few from Tony (Owner of BestKites.com), and over a month after placing the original order, I received it. Just prior to receiving the kites Tony sent me an e-mail stating he would refund the cost of one of the kites to "make up" for the delays. Well here it is two months later, several e-mails later, and several more lies from Tony later and still no refund. If it wasn't for the lies, I could of gotten over the long wait/delays to get the order and probably placed another order with Tony, but not only did he lie about the refund but also as to the shipping of the order and the excuses he gave to me and my wife about the cause of the delays (he kept changing his exuse as to the reason i.e. sick, out of town, UPS lost etc...).
To Dorsal - If you ever see Tony you may want to warn him that if he keeps doing business this way he probably will not be in business much longer.
To everyone else - Bestkites.com may have good prices but Buyer Beware!!! Remember you get what you pay for. From now on I'll gladly pay a few dollars more for proper, prompt, kind and truthful customer service.
Tim