martin james 2 Report post Posted August 3 Hi I have just joined and I’m trying to look at some of the videos I can get up to the point of downloading but does not let me download I have tried this on my phone and my PC it’s like I’m not signed in but I am and I’ve paid to see the videos I have downloaded recommended player can anybody help thank you Sent from my iPhone using KiteLife mobile app Quote Share this post Link to post Share on other sites
Cot51stState 57 Report post Posted August 3 @riffclownand @John Barresi have been the ones who have assisted me with my past site issues. I know riffclown is on vacation and his response may be delayed today. I have no control over the site, but something you may want to try on your PC is using different browsers to see if it solves the issue. Respond back if it does/doesn't work. That being said, hang tight, I'm sure help is on the way. - Michael 1 Quote Share this post Link to post Share on other sites
John Barresi 5,371 Report post Posted August 3 Hi Martin, Took me a minute to figure out why my replies were bouncing... There was a typo in your registration, omitting the "s" in your email address so nothing I was sending could reach you - I did send another email to you last night but hadn’t received a reply Secondly - I show you as an active subscriber, shouldn’t be any issue downloading... Can you tell me exactly what you’re experiencing so I can troubleshoot? How are you trying to get to them? Logged in for sure? Any error messages? Anything else? Keen to help, just need something to go on - thanks. Quote Share this post Link to post Share on other sites
martin james 2 Report post Posted August 3 [mention=10787]riffclown[/mention]and [mention=1]John Barresi[/mention] have been the ones who have assisted me with my past site issues. I know riffclown is on vacation and his response may be delayed today. I have no control over the site, but something you may want to try on your PC is using different browsers to see if it solves the issue. Respond back if it does/doesn't work. That being said, hang tight, I'm sure help is on the way. - MichaelThanks for the reply know the different browser didn’t make a difference hopefully when he comes back from vacation he may be able to help thanks MartinSent from my iPhone using KiteLife mobile app Quote Share this post Link to post Share on other sites
John Barresi 5,371 Report post Posted August 3 Martin, see my inquiry above. ✌️ Quote Share this post Link to post Share on other sites
martin james 2 Report post Posted August 3 go to browse to downloads search side slide downloads come up will not download Quote Share this post Link to post Share on other sites
John Barresi 5,371 Report post Posted August 3 Ok, just tried logging in as you and had no problem downloading this file... https://kitelife.com/forum/files/file/688-rev-tutorial-basic-hovers/ When I click download, I get this: Clicking on any of the 3 links opens up a video file for me... Click to watch, or right click to “save as”. A full and concise index of tutorials can be found here, with the “download” link taking you straight to each file’s actual repository: http://kitelife.com/video-tutorials/#index I seem to understand that you are finding the download links and they won’t actually download, but I need more info - are you getting an error message, blank page, or? I’m looking for the actual behavior, so I can find what’s wrong. ✌️ 1 Quote Share this post Link to post Share on other sites
martin james 2 Report post Posted August 5 Ok, just tried logging in as you and had no problem downloading this file...https://kitelife.com/forum/files/file/688-rev-tutorial-basic-hovers/ When I click download, I get this: Clicking on any of the 3 links opens up a video file for me... Click to watch, or right click to “save as”. A full and concise index of tutorials can be found here, with the “download” link taking you straight to each file’s actual repository:http://kitelife.com/video-tutorials/#index I seem to understand that you are finding the download links and they won’t actually download, but I need more info - are you getting an error message, blank page, or? I’m looking for the actual behavior, so I can find what’s wrong. ️Hi I get through to picking the download when I click on the download I have no error messages are blue line starts but mainly stops and then I cannot down load I cannot download any of the YouTube’s that are free or or or or the ones I have to pay for I can watch the videos that up on the screen i.e. the basic over Martin Sent from my iPhone using KiteLife mobile app Quote Share this post Link to post Share on other sites
John Barresi 5,371 Report post Posted August 5 Hi Martin, I empathize with your situation but I cannot replicate the problem... The system is working, downloads work when logged in. Have you confirmed that you’re logged in when you try to download? Have you tried multiple sizes of the same video? (HD, iPad, mobile) Do you have to click download twice? You should, once on the tutorial page and once again when the box pops up. I really want to help, but I’m not getting any technical info out of this so far that I can troubleshoot with. Quote Share this post Link to post Share on other sites
makatakam 2,313 Report post Posted August 5 If you're downloading to a phone or other mobile device, do you have enough free space? Quote Share this post Link to post Share on other sites
John Barresi 5,371 Report post Posted August 5 Good one Mark. Also, are you waiting long enough after clicking download? It could take quite a while if you’re in a slow connection. Are you trying on phone, tablet or computer? Whatever you used, have you tried any of the others? Quote Share this post Link to post Share on other sites
martin james 2 Report post Posted August 5 4 hours ago, John Barresi said: Hi Martin, I empathize with your situation but I cannot replicate the problem... The system is working, downloads work when logged in. Have you confirmed that you’re logged in when you try to download? Have you tried multiple sizes of the same video? (HD, iPad, mobile) Do you have to click download twice? You should, once on the tutorial page and once again when the box pops up. I really want to help, but I’m not getting any technical info out of this so far that I can troubleshoot with. Hi John I have now got it working thank you for your help but I didn’t know you was working with an idiot I was downloading The subtitles I was clicking download subtitles English sorry to waste your time glad I can get on learning thanks for your help Martin 1 1 Quote Share this post Link to post Share on other sites
John Barresi 5,371 Report post Posted August 5 Not a worry, I’m glad it’s all sorted - holler if you have any other questions. 👍🏻 Quote Share this post Link to post Share on other sites