Prism Customer Support Rocks

[dmcneil]

Called Prism to find out about the cost of a nose repair for my 4D. They said $15 and that includes return postage. Wow! So on Saturday I sent them my sail. On Tuesday they called me back to say "your sail looks pretty worn out so we are going to just replace it with a lightly used demo sail." Same price...$15. Got the sail back today, Friday. It looks practically new. I am definitely a happy camper.

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[SparkieRob]

I got a Prism sliver roll up bag from a mate and it was missing a couple of buckles. I contacted Prism as I wanted to purchase some and they sent me out replacements plus some spare free! They even double checked as there were a couple of different types. Pretty happy with their service too.

[dmcneil]

Glad they were good to you too. It says a lot about them.

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[Joespickles]

I had a problem, self inflicted , with a bridle, they where incredible, not sure if they tied in a new bridle or sent a new kite, Either way it was quick, Love there customer service

[PereiraM]

Yes their customer service is awesome. I called to ask about the cost of a new bridle for a Quantum. They asked for my address and shipped one out for free. What a great bunch they are.

[jeepinjeepin]

I've not needed to use their customer service for repair yet, but have sent some emails back and forth with them. They are quick, patient, and want to help.

[RobB]

  On 6/26/2015 at 12:02 PM, jeepinjeepin said:

I've not needed to use their customer service for repair yet, but have sent some emails back and forth with them. They are quick, patient, and want to help.

Wow, they answer emails now ? It used to be that if you wanted to interact with Prism folks, you had to call them. Really pleasant people to deal with, like most of the people in the kiting world.