martin james Posted August 3, 2019 Report Share Posted August 3, 2019 Hi I have just joined and I’m trying to look at some of the videos I can get up to the point of downloading but does not let me download I have tried this on my phone and my PC it’s like I’m not signed in but I am and I’ve paid to see the videos I have downloaded recommended player can anybody help thank you Sent from my iPhone using KiteLife mobile app Quote Link to comment Share on other sites More sharing options...
John Barresi Posted August 3, 2019 Report Share Posted August 3, 2019 Hi Martin, Took me a minute to figure out why my replies were bouncing... There was a typo in your registration, omitting the "s" in your email address so nothing I was sending could reach you - I did send another email to you last night but hadn’t received a reply Secondly - I show you as an active subscriber, shouldn’t be any issue downloading... Can you tell me exactly what you’re experiencing so I can troubleshoot? How are you trying to get to them? Logged in for sure? Any error messages? Anything else? Keen to help, just need something to go on - thanks. Quote Link to comment Share on other sites More sharing options...
martin james Posted August 3, 2019 Author Report Share Posted August 3, 2019 [mention=10787]riffclown[/mention]and [mention=1]John Barresi[/mention] have been the ones who have assisted me with my past site issues. I know riffclown is on vacation and his response may be delayed today. I have no control over the site, but something you may want to try on your PC is using different browsers to see if it solves the issue. Respond back if it does/doesn't work. That being said, hang tight, I'm sure help is on the way. - Michael Thanks for the reply know the different browser didn’t make a difference hopefully when he comes back from vacation he may be able to help thanks MartinSent from my iPhone using KiteLife mobile app Quote Link to comment Share on other sites More sharing options...
John Barresi Posted August 3, 2019 Report Share Posted August 3, 2019 Martin, see my inquiry above. ✌️ Quote Link to comment Share on other sites More sharing options...
martin james Posted August 3, 2019 Author Report Share Posted August 3, 2019 go to browse to downloads search side slide downloads come up will not download Quote Link to comment Share on other sites More sharing options...
John Barresi Posted August 3, 2019 Report Share Posted August 3, 2019 Ok, just tried logging in as you and had no problem downloading this file... https://kitelife.com/forum/files/file/688-rev-tutorial-basic-hovers/ When I click download, I get this: Clicking on any of the 3 links opens up a video file for me... Click to watch, or right click to “save as”. A full and concise index of tutorials can be found here, with the “download” link taking you straight to each file’s actual repository: http://kitelife.com/video-tutorials/#index I seem to understand that you are finding the download links and they won’t actually download, but I need more info - are you getting an error message, blank page, or? I’m looking for the actual behavior, so I can find what’s wrong. ✌️ 1 Quote Link to comment Share on other sites More sharing options...
martin james Posted August 5, 2019 Author Report Share Posted August 5, 2019 Ok, just tried logging in as you and had no problem downloading this file...https://kitelife.com/forum/files/file/688-rev-tutorial-basic-hovers/ When I click download, I get this: Clicking on any of the 3 links opens up a video file for me... Click to watch, or right click to “save as”. A full and concise index of tutorials can be found here, with the “download” link taking you straight to each file’s actual repository:http://kitelife.com/video-tutorials/#index I seem to understand that you are finding the download links and they won’t actually download, but I need more info - are you getting an error message, blank page, or? I’m looking for the actual behavior, so I can find what’s wrong. [emoji111]️ Hi I get through to picking the download when I click on the download I have no error messages are blue line starts but mainly stops and then I cannot down load I cannot download any of the YouTube’s that are free or or or or the ones I have to pay for I can watch the videos that up on the screen i.e. the basic over Martin Sent from my iPhone using KiteLife mobile app Quote Link to comment Share on other sites More sharing options...
John Barresi Posted August 5, 2019 Report Share Posted August 5, 2019 Hi Martin, I empathize with your situation but I cannot replicate the problem... The system is working, downloads work when logged in. Have you confirmed that you’re logged in when you try to download? Have you tried multiple sizes of the same video? (HD, iPad, mobile) Do you have to click download twice? You should, once on the tutorial page and once again when the box pops up. I really want to help, but I’m not getting any technical info out of this so far that I can troubleshoot with. Quote Link to comment Share on other sites More sharing options...
makatakam Posted August 5, 2019 Report Share Posted August 5, 2019 If you're downloading to a phone or other mobile device, do you have enough free space? Quote Link to comment Share on other sites More sharing options...
John Barresi Posted August 5, 2019 Report Share Posted August 5, 2019 Good one Mark. Also, are you waiting long enough after clicking download? It could take quite a while if you’re in a slow connection. Are you trying on phone, tablet or computer? Whatever you used, have you tried any of the others? Quote Link to comment Share on other sites More sharing options...
martin james Posted August 5, 2019 Author Report Share Posted August 5, 2019 4 hours ago, John Barresi said: Hi Martin, I empathize with your situation but I cannot replicate the problem... The system is working, downloads work when logged in. Have you confirmed that you’re logged in when you try to download? Have you tried multiple sizes of the same video? (HD, iPad, mobile) Do you have to click download twice? You should, once on the tutorial page and once again when the box pops up. I really want to help, but I’m not getting any technical info out of this so far that I can troubleshoot with. Hi John I have now got it working thank you for your help but I didn’t know you was working with an idiot I was downloading The subtitles I was clicking download subtitles English sorry to waste your time glad I can get on learning thanks for your help Martin 1 1 Quote Link to comment Share on other sites More sharing options...
John Barresi Posted August 5, 2019 Report Share Posted August 5, 2019 Not a worry, I’m glad it’s all sorted - holler if you have any other questions. 👍🏻 Quote Link to comment Share on other sites More sharing options...
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