I have an open case. It was for a pair of Prism Snapshot 2.5's. Supposedly, one was new and the other was used. Well, one had sand in it, but no damage found so far, and the other had a huge rip. I got them to send a replacement, which turned out to be a 1.9, instead of another 2.5. That would have been cool if it didn't have several busted baffles and a split seam... Waiting to hear back.